Question 1

How do I book an appointment?

Accepted Answer

Appointments can be booked online through our website. Availability is shown in real time, and booking only takes a few minutes.

Question 2

Can I book a same-day appointment?

Accepted Answer

Yes. Same-day appointments are available based on therapist availability.

Question 3

Do I need to fill out forms before my appointment?

Accepted Answer

Yes. New clients are required to complete an intake form prior to their first visit so we can customize your session safely and effectively.

Question 4

What should I wear?

Accepted Answer

Wear whatever makes you comfortable.

Question 5

Should I arrive early?

Accepted Answer

We recommend arriving a few minutes early to allow time to settle in and ensure your session starts on time.

Question 6

What types of massage do you offer?

Accepted Answer

We offer Swedish, hot stone, therapeutic stretching, cupping, Gua Sha, compression therapy, focused massage, couples, and 4-handed massage.

Question 7

Do you offer couples massage?

Accepted Answer

Yes! Couples massage is available for partners, friends, or anyone who wants to enjoy a session together.

Question 8

How do I know which service is right for me?

Accepted Answer

If you’re unsure, book a regular session. Your therapist will tailor the treatment to your needs during your visit.

Question 9

Can I request a specific therapist?

Accepted Answer

Yes. Therapist requests can be made during booking and are honored whenever possible.

Question 10

Is massage safe if I have an injury or medical condition?

Accepted Answer

Often, yes. Please disclose all medical conditions or injuries on your intake form so your therapist can adjust the session as needed.

Question 11

What forms of payment do you accept?

Accepted Answer

We accept major credit cards, digital wallets (Apple Pay & Google Pay) and electronic payments (Venmo).

Question 12

Is gratuity included?

Accepted Answer

Gratuity is not included. Tips are always appreciated but never expected.

Question 13

Do you offer packages or memberships?

Accepted Answer

Yes. We offer packages and membership options for clients who want consistent care at a reduced rate.

Question 14

What is your cancellation policy?

Accepted Answer

We require at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations or no-shows may be subject to a fee.

Question 15

What if I arrive late?

Accepted Answer

Your session may be shortened to respect the next client’s appointment time. Full session fees still apply.

Question 16

Do you sell gift cards?

Accepted Answer

Yes! Gift cards are available and make a great gift for any occasion.

Question 17

Is your space LGBTQ+ inclusive?

Accepted Answer

Absolutely. We are committed to providing a safe and welcoming environment that supports all sexual orientations and gender identities. We ensure all individuals feel valued and respected.

Frequently asked questions